Privacy Policy

Last Updated: October 26, 2023

Your privacy is a cornerstone of our platform's integrity. This Privacy Policy outlines the types of personal information Sonic Labs collects, how we use and protect that data, and your rights concerning your information. We are committed to transparency and robust data protection, aligning with the rigorous standards experienced crypto traders expect.

1. Information We Collect

Sonic Labs collects various types of information to provide and improve our cutting-edge crypto analytics services, ensure security, and comply with legal obligations. We prioritize the minimal viable data collection necessary for our operations.

1.1. Identity and Contact Data

This includes your full name, email address, physical address, and telephone numbers. We collect this when you register for an account, subscribe to our services, or engage with our community features. This data is essential for account management and communication.

1.2. Financial Data

While we do not directly handle cryptocurrency, we may collect information related to your subscription payments, billing details, and transaction history within our platform. This data is processed by secure third-party payment providers, and we only retain necessary transaction records for accounting and compliance.

1.3. Technical and Usage Data

We automatically collect data when you interact with our platform. This includes IP addresses, browser type and version, time zone setting, operating system, platform, and information about how you use our website and services (e.g., pages viewed, features used, time spent). This helps us optimize performance and user experience.

1.4. Marketing and Communications Data

This includes your preferences in receiving marketing from us and our third parties and your communication preferences. You have full control over these settings and can opt-out at any time.

1.5. Aggregated Data

We may also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity.

2. How We Use Your Information

Sonic Labs processes your personal data only when there is a lawful basis to do so, primarily to deliver our premium crypto analytics services, enhance your experience, and fulfill our legal and regulatory obligations.

2.1. Service Provision and Account Management

We use your identity, contact, and financial data to register you as a new client, manage your account, process your subscriptions, and deliver the real-time data and analytical tools you expect from Sonic Labs. This ensures seamless access to our platform.

2.2. Platform Improvement and Personalization

Technical and usage data helps us understand how our services are used, allowing us to continuously improve functionality, troubleshoot issues, and personalize your experience. This includes tailoring content, insights, and features to your trading preferences and activity, without compromising your privacy.

2.3. Security and Fraud Prevention

Protecting our platform and users is paramount. We utilize collected data for security monitoring, fraud detection, and to ensure the integrity of our systems. This includes analyzing login patterns and identifying suspicious activities to safeguard your account and data.

2.4. Compliance with Legal and Regulatory Obligations

As a responsible financial technology provider, Sonic Labs must comply with applicable laws and regulations, including those related to anti-money laundering (AML), know your customer (KYC) requirements, and data protection. Your data may be processed to meet these legal duties.

2.5. Marketing and Communication

With your explicit consent, we may use your contact and marketing data to send you updates about new features, exclusive insights, and market reports. You can manage your communication preferences or opt-out at any time through your account settings or the unsubscribe link in our emails.

3. Data Security

At Sonic Labs, we understand the critical importance of safeguarding your data in the complex world of crypto finance. We have implemented robust technical and organizational security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

3.1. Encryption and Access Controls

All data transmitted to and from our platform is protected using industry-standard TLS encryption. Your personal data is stored on secure servers with stringent access controls, limited to authorized personnel who require it for specific duties. Multi-factor authentication is enforced for internal access to sensitive systems.

3.2. Regular Audits and Vulnerability Assessments

We conduct regular security audits and penetration tests performed by independent third-party experts to identify and mitigate potential vulnerabilities. Our systems are continuously monitored for unusual activity, allowing for rapid response to any security incidents.

3.3. Employee Training and Data Minimization

Our team receives continuous training on data protection best practices and protocols. We adhere to the principle of data minimization, collecting and retaining only the data strictly necessary for our service provision and legal obligations.

3.4. Data Breach Procedures

In the unlikely event of a data breach, we have established comprehensive procedures for rapid detection, containment, assessment, and notification to affected parties and relevant authorities, in compliance with applicable regulations.